Professional Patient Advocate Certificate Workshop - Washington, D.C.

Professional Patient Advocate Certificate Workshop - Washington, D.C.

9/13/2012

When:	Thursday, September 13, 2012 8:00 AM - 6:00 PM
Where:	The National Press Club 529 14th St. NW 13th Floor Washington, D.C. 20045
Contact:	Anne Llewellyn

Details

Get Your Certificate in Professional Patient Advocacy

Join us for this one-day event which will provide a comprehensive overview of the resources and skills required of Professional Patient Advocates when interacting with patients and their families while assisting with their various healthcare needs. The event will update competencies and sharpen your skills to ensure you understand the role and responsibilities of the patient advocate when working directly with employers, consumers and or families.

The Professional Patient Advocate Certificate Training Program is a comprehensive education program aimed at enhancing training for those already in this specialized field or those interested in entering the emerging practice of patient advocacy. Focusing on the concepts of patient advocacy to improve patient education and satisfaction, the program will help independent advocates, healthcare organizations and payers meet the needs of their clients with efficient, effective care.

The Certificate Program is an advanced course that is open to all professionals with a baseline level of healthcare experience. Additionally, the Certificate Program serves as a point of entry for professionals who want to transition into this new role, providing a course of study that builds on an existing body of knowledge.

Format: One-day Workshop | 8:00 a.m. – 5:00 p.m.
Registration Rates: $695.00 EARLY BIRD RATE (Register by August 23); $895.00 Regular Rate
Continuing education: 11.0 Contact Hours*
Certificate in Professional Patient Advocacy upon completion of all requirements*
Continental Breakfast, Lunch and Breaks are included

Trainers:

Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN
Editor-in Chief
Dorland Health & PPAI

Jane Markley, RN, MEd, FACHE, PMP
President
M Jane Markley Consulting, LLC

Agenda & Session Details:

8:00am-8:30am	Registration and Continental Breakfast
8:30am-9:15am	Overview of the Certificate Training Program and the History of Patient Advocacy This session provides an overview of the Professional Patient Advocate Certificate Program and offers a look into the rich history of patient advocacy. You will be able to use the information to gain an understanding of how the practice of patient advocacy developed and the value that it brings to consumers of health and healthcare.
9:15am-9:45am	Settings and Roles of Patient Advocates In this session, you will gain insight into the diverse roles and varied settings of patient advocates. As the practice emerges, patient advocates exist throughout the continuum of care to meet the needs of consumers regardless of their entry point into the healthcare system.
9:45am-10:00am	Networking Break
10:00am-10:45am	Trends and Opportunities for Patient Advocacy Session three takes a deep dive into the trends and opportunities that are available to patient advocates. As the healthcare system transitions to a patient- and family-centered system (where the individual is an active participant in his or her own healthcare), the need for patient advocates will continue to grow as patients and their families need assistance with navigating the complex healthcare system for help with health promotion and chronic disease management.
10:45am-11:15am	Core Components of Patient Advocacy Session three takes a deep dive into the trends and opportunities that are available to patient advocates. As the healthcare system transitions to a patient- and family-centered system (where the individual is an active participant in his or her own healthcare), the need for patient advocates will continue to grow as patients and their families need assistance with navigating the complex healthcare system for help with health promotion and chronic disease management.
11:15am-11:45am	Patient and Family Support In this session we shift to the patient's point of view and review the importance of patient and family support when someone is ill, injured or wants to change behaviors that impact their health. The session reviews the role of advocates in assisting consumers and their families as they transition through the diverse healthcare system.
11:45am-1:00pm	Networking Lunch
1:00pm-2:00pm	Reimbursement Systems Session six reviews reimbursement systems that provide consumers with access to healthcare resources. The session shares insights into the major systems and the unique processes that are specific to each system.
2:00pm-2:30pm	Payer and Provider Options In this session we look at the wealth of resources the industry provides to patients in order to meet their individual needs. In addition, we review the rules that govern the payer and the provider so advocates have a clear understanding of the rules and regulations associated with ensuring that clients receive the maximum benefit.
2:30pm-3:00pm	Direct Patient Advocacy Services In this session we look at various models of patient advocacy and how they function within the system to provide services to clients regardless of the setting.
3:00-3:15pm	Break
3:15pm-4:00pm	Legal and Risk Management Issues As patient advocacy involves working with patients, understanding the legal and risk management issues is essential from a personal perspective as well as from consumer perspective. In this session we will review issues that impact advocates and consumers.
4:00pm-4:30pm	Business Issues for Patient Advocates Session ten shares insights into the business issues that patient advocates may encounter when they decide to move into independent practice. The session also shares information that all advocates can use to promote their department and educate consumers, employers and others on the important role advocates play in today's complex healthcare system.
4:30pm-5:15pm	Ethical Issues Session eleven looks at the ethical issues and challenges facing advocates as the result of escalating costs, decreasing resources and increased consumer demands. The session will provide information advocates can use to inform, educate and empower consumers to have an active role in their health.
5:30pm-7:00pm	Special Networking Reception

NOTE: *Attendees of the live workshop will have additional work that can be taken in the Patient Advocate Learning Portal that is required as part of the Certificate Training Program. Details will be discussed on site.

$695.00 EARLY BIRD RATE ends August 23

The Goals of the Certificate Training Program are to:

Provide an advanced course on the emerging role of patient advocacy.
Provide structure to the practice for professionals who want to add this component to their current healthcare practice.
Share insights and best practices that advocates can use to assist consumers as they navigate the complex healthcare system.

As part of the training program, professionals gain information and resources that enable them to assist consumers, employers and other stakeholders in understanding the diverse services advocates can provide, either as independent professionals or as part of a larger team.

The Professional Patient Advocate Certificate Program exists so that consumers can benefit from safe, quality, evidence-based care at the right time and in the most appropriate setting.

Upon completion of the training program participants will receive:

A Certificate as a Professional Patient Advocate (70% score or higher on the exam is required)
A Professional Patient Advocate Institute logo for use in your letterhead and other business materials
A Lapel pin for professional identification

Post-Test and Program Evaluation:

Following each session, there is a 10 question post-test that allows you to gauge what you learned in each session and share information on additional topics you would like us to cover. As the industry continues to change, continuous learning is essential and advocates will need to stay up to date in order to provide the best service to their clients and patients. Eleven contact hours will be provided for completion of the course for the following disciplines: Nurses, Certified Case Managers, Disability Management Specialists, Social Workers, Psychologists, and Behavioral Health Counselors. Other disciplines will be considered on an individual basis.

Important Information for Qualifying:

The training coursework is taught at an advanced level which requires a basic understanding of the healthcare system and medical management. The Certificate Program is open to all licensed healthcare professionals as well as those who possess a national healthcare certificate in a health or human service discipline that allows professionals to provide an independent assessment according to their scope of practice. Those with a baccalaureate, graduate degree or PhD in social work (or another health or human services field that promotes the physical, psychological and vocational well-being of those being served) are also encouraged to consider the training program. Financial professionals and/or professional coders are eligible to participate as they play an important role in collaborating with patient advocates, as well as assisting patients and families in addressing financial/billing challenges.